Customer Service Test - Evaluate Candidates

Customer Service Aptitude Profile

The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation. This assessment will help you evaluate candidates applying for customer service positions as well as identify training/motivational needs for current employees.

Sales Test

Sales Achievement Predictor

Many things are not apparent in an interview or resumé— inhibitions about cold calling, reluctance to ask for a sale, or poor motivation to follow through once on the job. The SalesAP will measure these traits. Validated against actual sales performance this assessment will help you find the right person for the job.

The SalesAP is an objective measure of characteristics that are critical for success in sales. The test has separate measures for overall sales disposition, cold calling, and sales closing, in addition to many characteristics related to sales potential and performance such as assertiveness, personal diplomacy, and patience.


Hiring Assessments
Sample Report
Sample Report
USE FOR
Employee Selection, Individual Development

ADMINISTRATION
Time: 20 minutes
Items: 140
Scoring: (online)

There is no charge for a candidate to complete any of our assessments. Once the candidate completes the assessment, you will contacted by email to ask if you would like the results. Payment is required to recieve the results. Pricing for reports is between $99 and $150 plus tax per assessment.
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